{"id":3953,"date":"2024-12-18T09:27:06","date_gmt":"2024-12-18T09:27:06","guid":{"rendered":"https:\/\/finloyd.com\/?post_type=product&#038;p=3953"},"modified":"2024-12-18T09:55:04","modified_gmt":"2024-12-18T09:55:04","slug":"queue-management-solution-qms","status":"publish","type":"product","link":"https:\/\/finloyd.com\/en\/queue-management-solution-qms\/","title":{"rendered":"Queue Management Solution (QMS)"},"content":{"rendered":"<p><strong>Finloyd Queuing System &#8211; Queue Management Solution (QMS)<\/strong><\/p>\n<p>The Finloyd Queuing System, is a versatile Queue Management Solution (QMS) designed to cater to a wide range of queuing needs, from simple to highly complex scenarios. Our solution helps businesses efficiently manage customer flow, providing full control over every touchpoint throughout the customer journey. It supports everything from pre-service to post-service requirements, focusing on enhancing the customer experience and improving employee performance.<\/p>\n<p>Built on the latest IT technology and platforms, the Finloyd Queuing System enables intelligent decision-making by utilizing key business parameters, environmental factors, and in-depth business analytics.<\/p>\n<p>The Finloyd Queuing System is available in various configurations, including general-purpose models and specialized solutions tailored for industries such as banking, healthcare, government offices, transportation hubs, airports, educational institutions, human resources departments, food courts, restaurants, retail, and more. We also provide outdoor queue management for vehicles, bus\/truck terminals, and other outdoor settings. The system can be customized to meet specific customer needs.<\/p>\n<p><strong>Why Choose Finloyd Queue Management System? Benefits of Finloyd QMS<\/strong><\/p>\n<ul>\n<li>Efficient, controlled, and easily manageable customer flow<\/li>\n<li>Comprehensive data collection for system usage and statistics<\/li>\n<li>Estimated wait times and future customer traffic forecasts<\/li>\n<li>Significant reduction in customer wait times, enhancing the customer journey<\/li>\n<li>Automation that minimizes manual tasks, boosts employee efficiency, and cuts costs<\/li>\n<li>Increased customer satisfaction and retention, leading to greater profitability<\/li>\n<li>Dedicated reporting tools and data export capabilities<\/li>\n<li>Gain a competitive advantage through third-party system integration and innovative solutions<\/li>\n<\/ul>\n<h1>Queuing System Components<\/h1>\n<div class=\"row\">\n<div class=\"column-md-12 margin-top-bottom-20\">\n<div class=\"entry-body\">\n<p>Queue management system is an electronic system to manage waiting customers in crowded places such as government departments, banks, showrooms, service centers, schools and other similar places. We specialize in providing latest standards and technologies pertaining to electronic queuing system. Our system of waiting numbers has more than a thousand MENA deployments. Below you can go through the list of devices and hardware of Finloyd Queue Management System.<\/p>\n<div class=\"new-sys-box\">\n<h2 class=\"uk-heading-line\">Kiosk with Touch Screens<\/h2>\n<div><img decoding=\"async\" title=\"Kiosk with Touch Screens\" src=\"https:\/\/www.rsiconcepts.com\/images\/system1.png\" alt=\"Kiosk with Touch Screens\" \/><\/div>\n<p><strong>Our QMS solution<\/strong> comprises a very smartly designed kiosk with touch screen and thermal printer is used as a queue management system. The client has a wide range of designs of the kiosk to choose from on the basis of their organization needs and culture. The services being offered by the organization (The lists of services are manageable from the control panel) are shown on the touch screen and the user can choose any service (the services are shown in English and Arabic) and their ticket which displays the following:<\/p>\n<ul class=\"rsi-inner-page-arrow-li\">\n<li>Organization Name<\/li>\n<li>Date &#8211; Time<\/li>\n<li>Token Number<\/li>\n<li>Service Selected<\/li>\n<li>Average waiting time for selected service<\/li>\n<li>Customised message (e.g. special offers) at the bottom of the ticket<\/li>\n<\/ul>\n<\/div>\n<div class=\"new-sys-box\">\n<h2 class=\"uk-heading-line\">Server Software<\/h2>\n<div><img decoding=\"async\" title=\"Server Software\" src=\"https:\/\/www.rsiconcepts.com\/images\/system2.png\" alt=\"Server Software\" \/><\/div>\n<p><strong>Finloyd&#8217;s Queue Management System<\/strong> has strong server software, a web terminals for agent, built on PHP \/ MYSQL that makes it very easy to implement and maintain. The Following are the primary modules of the Server Software which makes it powerful to serve the needs and requirements of an environment that receives a large amount of customers flowing in on regular basis.<\/p>\n<ul class=\"rsi-inner-page-arrow-li\">\n<li>User Authentication and Authorization<\/li>\n<li>Branches Management<\/li>\n<li>Departments Management<\/li>\n<li>Counters Management<\/li>\n<li>Services Management<\/li>\n<li>Queue Management<\/li>\n<li>Sound Utility<\/li>\n<li>Reporting Engine<\/li>\n<\/ul>\n<\/div>\n<div class=\"new-sys-box\"><\/div>\n<div class=\"new-sys-box\">\n<h2 class=\"uk-heading-line\">Display Units<\/h2>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-3958\" src=\"https:\/\/finloyd.com\/wp-content\/uploads\/2024\/12\/system4-website.png\" alt=\"\" width=\"252\" height=\"252\" srcset=\"https:\/\/finloyd.com\/wp-content\/uploads\/2024\/12\/system4-website.png 252w, https:\/\/finloyd.com\/wp-content\/uploads\/2024\/12\/system4-website-150x150.png 150w, https:\/\/finloyd.com\/wp-content\/uploads\/2024\/12\/system4-website-100x100.png 100w\" sizes=\"(max-width: 252px) 100vw, 252px\" \/><\/p>\n<p>There should be proper display mechanisms at the servicing premises to ensure that each and every customer present anywhere can be intimated about their turn. Finloyd Queue Management System is bundled with LCD and LED screens which enable a clear display of the different counters active in the organization and the tickets being served by each counter. The quantity and sizes of the LCD screens are advised on the basis of area of the office, usually 40 inches and above screens are used in size.<\/p>\n<\/div>\n<div class=\"new-sys-box\">\n<h2 class=\"uk-heading-line\">Sound Announcement Utility<\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3961\" src=\"https:\/\/finloyd.com\/wp-content\/uploads\/2024\/12\/system5-website.png\" alt=\"\" width=\"252\" height=\"252\" srcset=\"https:\/\/finloyd.com\/wp-content\/uploads\/2024\/12\/system5-website.png 252w, https:\/\/finloyd.com\/wp-content\/uploads\/2024\/12\/system5-website-150x150.png 150w, https:\/\/finloyd.com\/wp-content\/uploads\/2024\/12\/system5-website-100x100.png 100w\" sizes=\"(max-width: 252px) 100vw, 252px\" \/><\/p>\n<p>Finloyd QMS Sound Announcement Utility is a software that keeps running on the server and its job is to sense if any of the agents has called a new customer. As soon as a new customer is called, the utility triggers the sound announcement informing about the ticket number being called and which counter it should go. Typical soft calling agents announce the ticket and counter number, Usually its announcement e.g. will be \u201cTicket number 1 go to counter number 4\u201d. As we are providing queue management systems for Riyadh, Jeddah, Khobar &amp; All over Saudi Arabia so our system currently supports announcements in English and Arabic, but it can be customized to support any language on request.<\/p>\n<\/div>\n<div class=\"new-sys-box\">\n<h2 class=\"uk-heading-line\">Counter Plates<\/h2>\n<div><img decoding=\"async\" title=\"Counter Plates\" src=\"https:\/\/www.rsiconcepts.com\/images\/system6.png\" alt=\"Counter Plates\" \/><\/div>\n<p>Each counter should has identification plates or signage indicating clearly to the customer where they need to go. Our queue management system offers counter plates made of different materials with a custom built artwork specially designed according to the theme required by the client. Client is free to provide their own artwork as well.<\/p>\n<\/div>\n<h2 class=\"uk-heading-line\">User Training<\/h2>\n<p>Finloyd provides complete installation and free user training to the end users after the system has been installed successfully in the live environment.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Finloyd Queuing System &#8211; Queue Management Solution (QMS) The Finloyd Queuing System, is a versatile Queue Management Solution (QMS) designed to cater to a wide range of queuing needs, from simple to highly complex scenarios. Our solution helps businesses efficiently manage customer flow, providing full control over every touchpoint throughout the customer journey. It supports [&hellip;]<\/p>\n","protected":false},"featured_media":3956,"comment_status":"open","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Queue Management Solution (QMS)","_seopress_titles_desc":"The Finloyd Queuing System, is a versatile Solution designed to cater to a wide range of queuing needs, from simple to highly complex scenarios.","_seopress_robots_index":""},"product_brand":[],"product_cat":[63],"product_tag":[774,152,776,773,775],"class_list":{"0":"post-3953","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-que-systems","7":"product_tag-que-management","8":"product_tag-que-system","9":"product_tag-queing-system","10":"product_tag-queue-management-system","11":"product_tag-queue-system","13":"first","14":"instock","15":"shipping-taxable","16":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/finloyd.com\/en\/wp-json\/wp\/v2\/product\/3953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finloyd.com\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/finloyd.com\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/finloyd.com\/en\/wp-json\/wp\/v2\/comments?post=3953"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finloyd.com\/en\/wp-json\/wp\/v2\/media\/3956"}],"wp:attachment":[{"href":"https:\/\/finloyd.com\/en\/wp-json\/wp\/v2\/media?parent=3953"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/finloyd.com\/en\/wp-json\/wp\/v2\/product_brand?post=3953"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/finloyd.com\/en\/wp-json\/wp\/v2\/product_cat?post=3953"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/finloyd.com\/en\/wp-json\/wp\/v2\/product_tag?post=3953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}