Finloyd Guarantee & Warranty

At Finloyd, every product is backed by a clear satisfaction guarantee, a documented warranty, and dedicated after-sales support across our Jeddah, Riyadh, and Al Khobar branches. This page explains exactly what is covered, for how long, and how to make a claim.

10-Day Satisfaction Guarantee

Finloyd offers a 10-day satisfaction guarantee on all orders placed through Finloyd.com. If you are not completely satisfied with your device, you may return it within 10 days of receipt — in its original, undamaged packaging — and we will refund the full purchase amount. This gives you confidence to buy knowing your purchase is risk-free.

Finloyd Warranty Coverage

Every Finloyd product is manufactured to high standards of quality and safety, and is covered by a manufacturer-backed warranty. Coverage periods by product line are:

Warranty on Evolis printers is subject to the use of genuine Evolis High Trust® ribbons and observance of the manufacturer’s operating conditions.

What the Warranty Does Not Cover

To keep coverage valid, please note the following exclusions:

• Consumables are not covered, including UV lamps, batteries, belts, ribbons, cleaning kits, and the rollers of money counting machines.
• Damage from misuse, relocation of the device, dropping or breakage, electrical faults, or natural disasters is not covered.
• The warranty is void if a third party attempts to repair, open, or modify the device in any way.

After-Warranty Service & Support

When your warranty period ends, Finloyd continues to support your device. Out-of-warranty repairs are handled at a minimal labor charge plus the cost of any spare parts required. If your machine ever develops a fault, contact us directly — our technical team is ready to keep your equipment running.

How to Make a Warranty or Return Claim

1. Contact your nearest branch — Jeddah, Riyadh, or Al Khobar (details below).
2. Have your details ready — invoice or order number, product model, and a short description of the issue.
3. For returns, ensure the product is in its original, undamaged packaging and within the 10-day window.
4. Our team will assess the claim and arrange repair, replacement, or refund as applicable.

Frequently Asked Questions

What is Finloyd’s return policy? Finloyd offers a 10-day satisfaction guarantee. You can return any device within 10 days of receipt in its original undamaged packaging for a full refund.

How long is the Finloyd warranty? All Finloyd products carry a 1-year full warranty as standard. Selected products have longer coverage: up to 5 years on safes, 3 years on Evolis Primacy printers, and 2 years on Evolis Zenius/Securion printers and Fin-3000/Fin-3100 money counting machines.

Does the warranty cover consumables? No. Consumables such as ribbons, UV lamps, batteries, belts, cleaning kits, and money counting machine rollers are not covered.

What voids the Finloyd warranty? The warranty is voided by misuse, relocation damage, drops, electrical faults, natural disasters, or repair attempts by any third party.

Does Finloyd offer support after the warranty expires? Yes. Finloyd provides out-of-warranty service at a minimal labor charge plus spare parts, across all branches in Saudi Arabia.

Where can I get warranty support in Saudi Arabia? Finloyd has branches in Jeddah, Riyadh, and Al Khobar. Contact the nearest branch by phone for warranty, returns, and after-sales support.

Contact Finloyd

• Jeddah: +966 50 844 0075 / +966 12 652 1564
• Riyadh: +966 50 003 2928 / +966 11 472 3521
• Al Khobar: +966 55 721 2191 / +966 13 804 0030